Radically personal customer service
Gladly organizes support around the customer rather than tickets, unifying conversation history across channels with AI-assisted routing and self-service. It's popular with consumer retail and hospitality brands.
Enterprise AI customer service agent
Ada resolves support conversations across chat, email and voice using your knowledge and business systems, with tight controls and reporting. It is aimed at large support operations.
AI support agent
Fin resolves customer questions autonomously from your help content, handing off to humans with full context when needed.
Customer support helpdesk
Zendesk centralises tickets, chat and help centres for customer service teams.
AI chatbot for small business support
Lyro answers customer questions from your help content and hands complex cases to a human. It sets up in minutes on any website.
AI agents for enterprise customer experience
Decagon builds AI customer service agents that handle complex, multi-turn support conversations across chat, email, and voice for large enterprises. It focuses on deep integration with back-end systems for accurate resolutions.
Generative AI for customer support teams
Forethought provides generative AI tools for support teams including automated ticket triage, agent assist, and self-service resolution, integrating with existing helpdesks like Zendesk and Salesforce.