Helpdesks and conversational support agents.
Customer support that feels personal
Help Scout is a shared inbox and help desk platform with AI-assisted reply drafting and a lightweight knowledge base, designed for a personal, non-ticket-number feel. It targets SMBs valuing simplicity.
Helpdesk built for e-commerce brands
Gorgias is a customer service platform built specifically for e-commerce, integrating deeply with Shopify and other platforms, with AI automation for order-related tickets. It centers support around order and customer data.
AI agents for enterprise customer experience
Decagon builds AI customer service agents that handle complex, multi-turn support conversations across chat, email, and voice for large enterprises. It focuses on deep integration with back-end systems for accurate resolutions.
AI support agent
Fin resolves customer questions autonomously from your help content, handing off to humans with full context when needed.
AI chatbot for small business support
Lyro answers customer questions from your help content and hands complex cases to a human. It sets up in minutes on any website.
Customer service connected to your CRM
HubSpot Service Hub combines ticketing, live chat, and knowledge base with AI features and native integration into HubSpot's CRM and marketing tools. It suits companies wanting unified customer data.
Build a custom AI chatbot in minutes
Chatbase lets businesses build custom AI chatbots trained on their own website and documents, deployable as a widget for customer support and lead capture. It targets small businesses and solo builders wanting quick setup.
Enterprise AI customer service agent
Ada resolves support conversations across chat, email and voice using your knowledge and business systems, with tight controls and reporting. It is aimed at large support operations.
Context-aware customer service software
Zoho Desk is a helpdesk platform with an AI assistant (Zia) for sentiment analysis and automated responses, part of the broader Zoho ecosystem. It's positioned as a budget-friendly enterprise alternative.
Radically personal customer service
Gladly organizes support around the customer rather than tickets, unifying conversation history across channels with AI-assisted routing and self-service. It's popular with consumer retail and hospitality brands.
Connected, AI-powered customer service workflows
ServiceNow Customer Service Management links front-office support to back-office operations with AI-driven case routing and workflow automation. It targets large enterprises needing cross-department resolution.
Generative AI for customer support teams
Forethought provides generative AI tools for support teams including automated ticket triage, agent assist, and self-service resolution, integrating with existing helpdesks like Zendesk and Salesforce.
Alternatives to
Helpdesk ticketing for support teams
Alternatives to
Customer support helpdesk
Alternatives to
Enterprise customer service platform