Customer support that feels personal
Help Scout is a shared inbox and help desk platform with AI-assisted reply drafting and a lightweight knowledge base, designed for a personal, non-ticket-number feel. It targets SMBs valuing simplicity.
Helpdesk ticketing for support teams
Freshdesk manages support tickets across email, chat and phone with SLAs and automations. Most replies are still typed by an agent.
Customer support helpdesk
Zendesk centralises tickets, chat and help centres for customer service teams.
AI support agent
Fin resolves customer questions autonomously from your help content, handing off to humans with full context when needed.
Enterprise AI customer service agent
Ada resolves support conversations across chat, email and voice using your knowledge and business systems, with tight controls and reporting. It is aimed at large support operations.
Helpdesk built for e-commerce brands
Gorgias is a customer service platform built specifically for e-commerce, integrating deeply with Shopify and other platforms, with AI automation for order-related tickets. It centers support around order and customer data.
Customer service connected to your CRM
HubSpot Service Hub combines ticketing, live chat, and knowledge base with AI features and native integration into HubSpot's CRM and marketing tools. It suits companies wanting unified customer data.