Zendesk
Classic
Customer support helpdesk
Zendesk centralises tickets, chat and help centres for customer service teams.
Ticketing
Help centre
Live chat
Paid · from $19/agent/mo
Gorgias
AI tool
Helpdesk built for e-commerce brands
4.5
Freemium · from $10/mo
Best for E-commerce brands, especially on ShopifyOverview
Gorgias is a customer service platform built specifically for e-commerce, integrating deeply with Shopify and other platforms, with AI automation for order-related tickets. It centers support around order and customer data.
Key features
- Shopify/e-commerce integrations
- AI automation macros
- Live chat
- Revenue attribution reporting
Pros
- Deep e-commerce context in tickets
- Strong automation for order issues
- Revenue impact tracking
Cons
- Less ideal for non-ecommerce businesses
- Pricing scales with ticket volume
Gorgias screenshot
Captured from the official website
Gorgias replaces
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