Zendesk
Classic
Customer support helpdesk
Larger-scale customer service suite with AI agents, for teams outgrowing Freshdesk.
Ticketing
Help centre
Live chat
Paid · from $19/agent/mo
Freshdesk
Classic
Helpdesk ticketing for support teams
4.3
Freemium · from $15/agent/mo
Best for Small and mid-size support teamsOverview
Freshdesk manages support tickets across email, chat and phone with SLAs and automations. Most replies are still typed by an agent.
Key features
- Ticketing
- Automations
- Knowledge base
- SLA management
Pros
- Affordable
- Easy setup
- Good free tier
Cons
- Reporting is basic
- AI costs extra
Freshdesk screenshot
Captured from the official website
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